Frequently Asked Questions!
Where am I located?📍
Milan, Italy
Where do I ship to? 🌎
I ship all over the world. If you find I am not set up to ship to your country, please message me, and I can add it!
Do the posters come framed? 🖼️
I sell posters only—frames in the mockups are just for visual inspiration. I recommend thrifting a cool frame to match your new cool print!
Please make sure that your delivery/shipping address is accurate. If a parcel is returned due to an incorrect address, don't hesitate to get in touch with me via email to rearrange shipping within 6 months.
⚠︎ Note that the buyer is always responsible for all shipping/handling, insurance, and customs fees. Shipping covers the cost of shipping and insurance for the items, and not the customs fees.
Customs + Import Duties 🧾
Since 1st January 2021, shipping in/out of the EU has changed. Each country will have its import duties/customs fees, please check you are happy with these before ordering, as you will be responsible for the taxes or charges you may receive.
What is the shipping + arrival time? ⏰
Eva Bird Design goes by standard shipping rates: Ships in 5-7 Days + Delivered within 10-30 Days
What happens if my items arrive damaged or become lost in transit? 😔
In the rare event an item arrives damaged (or never arrives), please email me with your order number and a photo of the damaged item and packaging to evabirddesign@gmail.com or via Instagram @evabirddesign so I can make a claim online.
Please do make sure your shipping details are correct, as I cannot accept liability for loss of a shipment because of an incorrect shipping address.
Is a refund possible if I am not happy with my items? 💔
Yes, it is. Please first send me an email with a picture of the received pieces and the reason why you are not happy with them. We will come up with a solution together!
⚠︎ However, you will only be refunded if the item is faulty, damaged, or if you were sent the wrong item. Refunds will be sent to the original payment method once I have received and inspected the item.
Do you accept custom orders? 😄
YES! I offer custom poster designs (created entirely for you) and one-of-a-kind digital illustration commissions. You can find them in my shop under Custom Orders & Commissions.
Tell me about the snail mail print club! 🐌
Join the Eva Bird Design Print Club! For 10€ a month, you’ll receive: 1 surprise 4x6 print from my shop, extra surprise goodies, and a little letter right to your door. It’s the perfect way to collect art and connect worldwide!
I do not permit my original products to be copied, reproduced, duplicated, resold, sold, or exploited. Please email evabirddesign@gmail.com with any questions or concerns, and I will respond within 24 hours.
X Eva